Roamplan1. Digital subscription scope
Payments buy time-limited access to online itinerary-planning software and the allowances described on Pricing. Payments never cover travel, reservations or third-party tickets.
2. Cancellation
Cancel at any time through the secure customer portal linked from Pricing, or contact support using the billing email. Cancellation normally stops renewal at the end of the current paid billing period. You retain access until that date. Keep the cancellation confirmation for your records.
3. Refund position
Except where consumer law requires otherwise, subscription fees already charged are non-refundable, including for partial periods, unused generation allowances, forgotten cancellation, changes of travel plans or dissatisfaction arising from unverified AI output. Unused allowances have no cash value, do not roll over and cannot be transferred.
4. Billing errors and service failures
Contact us promptly if you believe you were charged twice, charged after a timely cancellation, assigned the wrong plan, or unable to access paid functionality because of a sustained service failure under our control. Provide the account email, charge date and amount in USD, but never send a complete card number. We will review payment-provider records and may issue a full or proportionate refund where appropriate.
5. Statutory rights
Nothing in this policy removes mandatory consumer rights. Where a statutory cancellation right applies to digital services, you may be asked to consent to immediate performance and acknowledge the effect on that right. If the service is faulty or not supplied with reasonable care and skill, remedies available under applicable law remain available.
6. Refund timing
Approved refunds are returned through the original payment method. The payment provider and bank control final posting time. Refund processing does not convert Roamplan into a provider of travel refunds; disputes about third-party bookings must be raised with that third party.
7. Charge disputes
Please contact support before starting a payment dispute so we can investigate. We respond to payment-provider enquiries with subscription and access records. Fraudulent or abusive disputes may result in account restriction, without limiting genuine rights.
8. Plan changes
Any upgrade, downgrade or billing-interval change shown in the customer portal will display its effective date and any proration before confirmation. Plan allowances remain non-transferable and have no cash value.
Contact: ANDY JENKINS LIMITED, 8 Castle View Way, Kintore, Aberdeen, Aberdeenshire, United Kingdom, AB51 0SB. Email support@andyjenkinns.shop; telephone +44 7213000985.